Last updated: 03.02.2026
Introduction
Welcome to @Whale Casino, where our commitment to fairness and trustworthiness is paramount. As you embark on your gaming journey with us, we strive to provide you with a transparent and enjoyable experience in a safe, secure, and responsible environment.
Before you dive into the world of @Whale Casino, it's essential to review our Terms and Conditions, which govern your use of our platform and services. By registering an account with us and accessing our games, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
WHALE.IO
In order to place bets with real money, which includes Cryptocurrencies, you are deemed to have understood, accepted, and agreed to be bound by these Terms and Conditions.
Definitions
Whale.io – is referred to as 'we' or 'us' or ‘Company’ or 'Whale' or '@Whale' or 'website'.
Player – is referred to as ‘you’ or 'Player' or ‘Member’ or ‘Customer(s)’ or ‘Account Holder’.
Game(s) – means Casino and other RNG (Random Number Generator) games, which may become available from time to time on the website.
Customer Support - Assistance and support services provided by the Company to its Customers.
'Cryptocurrency', ‘Cryptocurrencies’, and 'Crypto' should further be read as 'TON and/or (where applicable) other supported Cryptocurrencies'.
Restricted Jurisdiction(s) -specific countries or territories that are restricted by our gaming license, and as a result, users located in or from these regions are prohibited from registering and playing on the website. The list of Restricted Jurisdictions may be updated from time to time and can be accessed through the following link. HERE:Restricted Jurisdictions
1.1 These terms and conditions (“Terms and Conditions”) apply to the usage of Games accessible through the website.
Disclaimer Whale.io is owned and operated by Whale Operations Ltd. (Suite 3, Global Village, Jivan’s Complex, Mont Fleuri, Mahe, Seychelles.) and holds a certificate of operation duly extended by the Government of the Autonomous Island of Anjouan, Union of Comoros and operates under License No. ALSI-202503012-FI1.
1.3 By using any part of the website, you agree to these Terms and Conditions applying to the use of the Whale.
1.4 You must read these Terms and Conditions carefully in their entirety before start using the Whale. If you do not agree with any provision of these Terms and Conditions, you must not continue to use the website.
1.5 We are entitled to make amendments to these Terms and Conditions at any time and without advanced notice. If we make such amendments, we may take appropriate steps to bring such changes to your attention (such as by placing a notice on the website, together with the amended terms and conditions) but it shall be your sole responsibility to check for any amendments, updates and/or modifications. If we determine any changes made to these Terms and Conditions to be considered "material", meaning that they have a significant impact on your rights or obligations under these Terms and Conditions, we will make a reasonable effort to notify you by placing a notice on the website. Your continued use of the Company’s services and website after any such amendment to the Terms and Conditions will be deemed as your acceptance and agreement to be bound by such amendments, updates, and/or modifications.
1.6 These Terms and Conditions may be published in several languages for informational purposes and ease of access by players. The English version is the only legal basis of the relationship between you and us and in the case of any discrepancy with respect to a translation of any kind, the English version of these Terms and Conditions shall prevail.
2.1 By agreeing to be bound by these Terms and Conditions, you also agree to be bound by the Privacy Policy that is hereby incorporated by reference into these Terms and Conditions. In the event of any inconsistency, these Terms and Conditions will prevail. You hereby represent and warrant that:
2.1.1 You are over (a) 18 and (b) such other legal age or age of majority as determined by any laws which are applicable to you, whichever age is greater;
2.1.2 You have full capacity to enter into a legally binding agreement with us and you are not restricted by any form of limited legal capacity;
2.1.3 You participate in the Games strictly in your personal and non-professional capacity; and participate for recreational and entertainment purposes only;
2.1.4 You participate in the Games and make bets on your own behalf and not on the behalf of any other person;
2.1.5 You are solely responsible for reporting and accounting for any taxes, fees, charges or levies applicable to you under any local or relevant laws where you reside for any winnings that you receive from us;
2.1.6 You understand that by using our services you take the risk of losing money deposited into the Game and accept that you are fully and solely responsible for any such loss;
2.1.7 You will not use our services while located in any jurisdiction which is on our list of Restricted Jurisdictions.
2.1.8 You are permitted in the jurisdiction in which you are located to use online casino services;
2.1.9 In relation to deposits and withdrawals of funds into and from the Game, you shall only use Crypto currency that is valid and lawfully belongs to you;
2.1.10 You accept and acknowledge that the value of Cryptocurrency can change dramatically depending on the market value.
2.1.11 The computer software, the computer graphics, the website, and the user interface that we make available to you are owned by the Company or its associates and are protected by copyright laws. You may only use the website or software for your own personal, recreational uses in accordance with all rules, terms, and conditions we have established and in accordance with all applicable rules and regulations under the Antillephone gaming license;
2.1.12 You understand that Crypto is not considered a legal currency or tender and as such on the website they are treated as virtual funds with no intrinsic value.
2.1.13 You affirm that you are not an officer, director, employee, consultant, or agent of Company or working for any company related to Company, or a relative or spouse of any of the foregoing;
2.1.14 You are not diagnosed or classified as a compulsive or problem gambler. We are not accountable if such problem gambling arises whilst using our services but will endeavour to inform of relevant assistance available. We reserve the right to implement cool-off periods if we believe such actions will be of benefit or upon your request.
2.1.15 If you are a politically exposed person or a family member of a politically exposed person, you accept and acknowledge that we may need to review or suspend your account without prior notice to you in order for us to fulfill any due diligence obligations we may have. You acknowledge that any decisions made regarding the status of your account are made solely at our own discretion, which may include permanent closure of your account;
2.1.16 You accept and acknowledge that we reserve the right to detect and prevent the use of prohibited techniques, including but not limited to fraudulent transaction detection, gameplay, and screen capture techniques. These steps may include, but are not limited to, examination of Players' device properties, detection of geo-location and IP masking, transactions, and blockchain analysis;
2.1.17 You accept our right to terminate and/or change any Games or Events being offered on the website, and to refuse and/or limit bets.
3.1 You may participate in any Game only if you have sufficient funds in your account on the Website for such participation.
3.2 You may make deposits in accepted Cryptocurrencies. The minimum deposit amount is equivalent to 1 USD (based on the prevailing exchange rate at the time of deposit).
3.3 To deposit funds into the Game, you must transfer funds from your own crypto wallets. Deposits must originate from wallets that are legally owned and controlled by you. Transfers or deposits between so-called “whale accounts” or other high-volume internal accounts are strictly prohibited and may result in account suspension or termination.
3.4 Certain payment methods may incur additional fees. Any applicable fees will be clearly disclosed to you at the cashier prior to completing the transaction.
4.1 Cryptocurrency withdrawals will be made only to the wallet address provided by you. You may update or change your withdrawal address prior to each withdrawal request; however, it is solely your responsibility to ensure that the address you provide is correct and valid. The Website shall not be held liable for any loss of funds arising from errors, omissions, or inaccuracies in the wallet address submitted by you.
Withdrawals to another @Whale account are not supported, and transfers or deposits between @Whale accounts are strictly prohibited.
Please note that we do not support withdrawal services that require custom invoice IDs, address tags, or similar unique identifiers. Users wishing to use such services must manage these requirements independently.
4.2 The minimum withdrawal amount is 5 USD (or the cryptocurrency equivalent) for all users below Level 10. Additionally, users must have wagered their initial deposit before requesting a withdrawal.
For users above Level 10, the minimum withdrawal amount remains 5 USD (or equivalent in any supported cryptocurrency).
Note: Values are subject to change in accordance with currency exchange rates.
4.3 Any amounts mistakenly credited as winnings to your Wallet, whether due to technical error, human error, or otherwise, remain the property of the Website. In the event of an incorrect crediting, you are required to notify us immediately.
Any such funds that are withdrawn to your wallet shall constitute a legally enforceable debt owed by you to the Company. The Company reserves the right to initiate debt recovery procedures if such amounts are not returned voluntarily.
4.4 The Website reserves the right to perform additional KYC (Know Your Customer) verification procedures for any withdrawal or reward redemption, as required under applicable regulations or our gaming license. Such procedures may also apply to smaller withdrawals at our discretion.
4.5 You acknowledge that your funds are consumed instantly when participating in Games. The Website does not provide returns, refunds, or retrospective cancellations.
4.6 We reserve the right to deduct any applicable transaction fees or other costs from the amount withdrawn.
4.7 Certain promotions may be subject to specific withdrawal restrictions or wagering requirements before funds credited under a promotion can be withdrawn. This includes Second Chance Bonuses such as cashback rewards, which require fulfillment of applicable wagering before withdrawal. Such conditions will be published and accessible as part of the promotion. If you request a withdrawal before fulfilling the applicable requirements, the Website reserves the right to deduct the full reward amount and any winnings derived from it. The Website may, at its discretion, impose geographical limitations on promotional offers.
4.8 Large Withdrawals: For any withdrawal request exceeding the equivalent of 50,000 USDT (or its equivalent in other supported cryptocurrencies), reserves the right to process the payment in installments. The structure and timing of these installments will be determined at our sole discretion, based on operational, security, and compliance considerations. We may also require additional verification procedures before processing such withdrawals. By requesting a large withdrawal, you acknowledge and accept these terms.
4.9 Certain Games may specify maximum win amounts. If applicable, such limits will be clearly displayed on the Game’s information page.
5.1 The website reserves the right to cancel any promotion, reward, or reward program (including, but not limited to free money rewards, deposit rewards, reload rewards, and loyalty programs) with immediate effect if we believe the reward has been set up incorrectly or is being abused, and if said reward has been paid out then it constitutes a valid legally enforceable debt owed by you to the Company in the amount of such wrongfully attributed reward. Whether or not a reward is deemed to be set up incorrectly or abused shall be determined solely at the discretion of the website.
5.2 Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit reward, enhanced payments, free bets, risk-free bets, or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, the website reserves the right to reclaim the reward element of such offers and in their absolute discretion either void the free bet reward and risk-free bets or void any bet funded by the deposit reward. In addition, the website reserves the right to levy an administration charge on the customer up to the value of the deposit reward, free bet reward, risk-free bet, or additional payment to cover administrative costs.
5.3 All website offers are intended for recreational players and the website may in its sole discretion limit the eligibility of customers to participate in all or part of any promotion.
5.4 Website reserves the right to amend, cancel, reclaim, or refuse any promotion at its own discretion.
5.5 You acknowledge and understand that separate terms and conditions exist with respect to promotions, rewards, and special offers, and are in addition to these terms and conditions. These terms and conditions are set forth in the respective content page on the website or have been delivered to you personally, as the case may be. In the event of a conflict between the provisions of such promotions, rewards, and special offers, and the provisions of these terms and conditions, the provisions of such promotions, rewards, and special offers will prevail.
5.6 We reserve the right to insist that you bet a certain amount of your own deposit before you can bet with any reward funds we credit to your account. The specific amount is subject to the requirements specified in the promotion's terms and conditions. Second Chance Bonuses, including cashback, follow the same playthrough rules as other promotions unless otherwise specified.
5.7 Promotions may be published in several languages for informational purposes and ease of access by players. The English version is the only legal basis of the relationship between you and us and in the case of any discrepancy with respect to a translation of any kind, the English version of these Terms and Conditions shall prevail.
5.8 Some Games may have different maximum win amounts. If so, such limits will be displayed on the information page within the Game.
5.9 Certain promotions may be subject to withdrawal and/or cancellation and may only be available for specific periods and on certain specific terms. You must ensure that the promotion you are interested in is still available, that you are eligible, that you understand any terms which apply to it, and you have opted in where applicable.
5.10 One user (one IP location) can only participate one time in a competition & promotions organised by @Whale, multi-accounting in competitions is not allowed and will lead to a ban.
5.11 Wager & Get a Reward offers such as Wager to receive Free Spins, Free Bets, Bonus Buys and/or Lootboxes are available in Battlepass. Wagering only on slots contributes toward these promotions.
6.1 As part of your use of the website, we may provide you with support services via multiple communication channels, which are moderated by us and subject to controls.
6.2 We reserve the right to review and keep a record of all statements made via any communication channel. Your use of our support services should be for assistance and information purposes only.
6.3 We have the right to remove or restrict live support service or block access to the website if you:(a) make any statements or share any materials that are insulting, abusive, defamatory, harassing, sexually explicit, or grossly offensive, including but not limited to expressions of profanity, bigotry, racism or hatred;(b) use any of our support services to advertise, promote or otherwise relate to any other online entities;(c) are reasonably believed to be trying to unfairly exploit our services, for example, by making repetitive untrue statements in regard to the same case, transaction or feature;(d) make statements about Company or any other Internet site(s) connected to the website that is untrue and/or malicious and/or damaging to Company;(e) use any of our support services to collude, engage in unlawful conduct or encourage conduct we deem seriously inappropriate. Any statements concerning suspicious activity may be reported to the competent authorities.
6.4 Our support services are used as a form of communication between you and us and should not be copied or shared with any third parties without our prior consent.
7.1 A bet, which has been placed and accepted, cannot be amended, withdrawn, or canceled by you.
7.2 A bet can only be placed over the Internet.
7.3 You can only place a bet if you have sufficient funds on your website.
7.4 A bet, once concluded, will be governed by the version of the Terms and Conditions valid and available on the website at the time of the bet being accepted.
7.5 When you place a bet you acknowledge that you have read and understood in full all of these Terms and Conditions regarding the bet as stated on the website.
7.6 You are fully responsible for the bets placed.
7.7 Winnings will be paid into your account after the game session is ended.
7.8 Unless otherwise determined by our regulator, the website reserves the right to set aside any winnings should there be any investigation resulting from, including but not limited to, suspicion of criminal activities or any manipulation that may have affected the result. We reserve the right to hold and seize any winnings until the investigation is completed and declare null and void any bets or winnings associated if the investigation confirms criminal activity or any manipulation.
7.9 Should there be a break in communication after you place your bet and/or you receive no visual confirmation that a bet has been successfully placed, but the bet is correctly received on our servers, the bet shall be deemed as valid and accepted. You will be informed whether a bet has been accepted once communication is re-established. If the bet is not received correctly on our servers due to a communication error, it shall not be regarded as valid and accepted; and the failed bet shall be returned to you.
8.1 The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the Gameplay. Refunds may be given solely at the discretion of website management.
8.2 The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.
8.3 In the event of a casino system malfunction all wagers are void.
9.1 You participate in the Games at your own risk. The website and the Games are provided without any warranty whatsoever, whether expressed or implied.
9.2 Without prejudice to the generality of the preceding provision, you accept that we:
9.2.1 Do not warrant that the software, Games, and website are fit for their purpose;
9.2.2 Do not warrant that the software, Games and website are free from errors;
9.2.3 Do not warrant that the software, Games and the website will be accessible without interruptions.
9.3 Save for situations expressly stipulated in these Terms and Conditions, we shall not be liable for any loss, costs, expenses, or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the website or your participation in the Games.
9.4 You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such a malfunction shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent Game rounds with said funds, regardless of what Games are played using such funds.
9.5 You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims, and liabilities howsoever caused that may arise in relation to your use of the website or participation in the Games.
9.6 The Company shall accept no liability for any damages or losses, whether in contract, tort, breach of warranty, or otherwise, which are deemed or alleged to have arisen out of or in connection with the website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.
10.1 The Website operates under a Anjouan gaming license issued by the Government of Anjouan. Our online products are all supplied by companies with approved Anjouan gambling licensing and status. All products operated by the website go through a rigorous testing process before launch, including internal testing and External Compliance Testing (ECT). Conducted ECT covers elements including but not limited to functionality, display, transaction, rules, and mathematics ensuring product compliance with regulatory requirements. Additional internal compliance is also conducted to ensure other functionality around integration testing and user acceptance testing, further guaranteeing integrated Games perform up to the expected user experience standard. Our Games all offer unpredictable Gameplay and possibilities of large wins and losses, but the average long-term return of a Game can be calculated using the Theoretical Return to Player (RTP) value using either a theoretical or simulated approach adjusted according to the Game type. The Theoretical RTP value is as suggested - a theoretical calculation disclosing the expected wage percentage player return after a certain amount of plays. Visit the information section of the Game to find more information about the RTP of specific Games.
11.1 You hereby acknowledge and accept that if we deem necessary, we are able to collect and otherwise use your personal data in order to allow you access and use the website and in order to allow you to participate in the Games.
11.2 We hereby acknowledge that in collecting your personal details as stated in the previous provision, we are bound by the Data Protection Act. We will protect your personal information and respect your privacy in accordance with best business practices and applicable laws.
11.3 We will use your personal data to allow you to participate in the Games and to carry out operations relevant to your participation in the Games. By using the website, you acknowledge and accept that employees of the Company shall have access to your personal data for the purpose of executing their duties and providing you with the best possible assistance and service. We may also use your personal data to inform you of changes, new services, and promotions that we think you may find interesting. If you do not wish to receive such direct marketing correspondences, you may opt out of the service.
11.4 Your personal data will not be disclosed to third parties, unless such a disclosure is either required by law or is necessary for the use of our service, in which case, you are deemed to have consented to such disclosures to a third party. As the website's business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the website, personal data may be disclosed to them. The employees of website have access to your personal data for the purpose of executing their duties and providing you with the best possible assistance and service. You hereby consent to such disclosures.
11.5 We shall keep all information provided as personal data. You have the right to access personal data held by us about you. No data shall be destroyed unless required by law, or unless the information held is no longer required to be kept for the purpose of the relationship.
12.1 No assignment of Your obligations hereunder is allowed. You may not assign your obligations under this Agreement, as well as any rights or obligations hereunder to any other person or entity.
13.1 These Terms and Conditions constitute the entire agreement between you and us with respect to the website and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us with respect to the website.
14.1 If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
15.1 Without restricting our ability to rely on other remedies that may be available to us, we may suspend and/or terminate your access, cancel any outstanding bets and/or confiscate any or all funds in your account at our absolute discretion if:(i) we suspect that you are engaging in money laundering, illegal or other fraudulent activity while using our website; or(ii) we suspect that you are depositing funds which have been obtained unlawfully or in a clearly and seriously debase manner; or(iii) we obtain evidence that you are part of a betting syndicate where several parties are involved in placing bets in order to evade the website Rules, these Terms and Conditions or any other rules of website; or(iv) we determine that you are using any device, robot, spider, software, routine or other method (or anything in the nature of the foregoing) to interfere or attempt to interfere with the normal proper functioning of our services, any relevant device(s), software, the website, the casino Games, the betting information or any transactions offered on the website and in particular will not employ or make use of any artificial intelligence or other system (including machines, computers, software or any other automated systems) designed specifically to defraud and/or defeat the website systems; or(v) we determine that you are colluding or attempt to collude with other players in order to defraud the website or its customers; or(vi) we determine that you are breaching any term of these Terms and Conditions;(vii) we determine that you are acting in a manner that is detrimental to the conduct of our business; or(viii) we determine that you are using the website in a manner that gives you an unfair advantage; or(x) we suspect that your account is being used for the benefit of a third party.
15.2 You acknowledge that the website shall be the final decision-maker as to whether you have violated rules, terms, or conditions in a manner that results in suspension or permanent barring from participation in our website.
15.3 Irrespective of whether we suspend and/or terminate access to the website and notwithstanding any other provisions in these Terms and Conditions, we may decide to cancel and void any outstanding bets at our absolute discretion where (i) there is a technological failure, or (ii) you or another customer with whom you have bet have breached any of these Terms and Conditions.
16.1 Any failure or delay in the performance by the website in respect of its obligations of service shall not be deemed a breach of its obligations to you as a customer if such a failure or delay is deemed by the website to be caused by force major, which shall include but not be limited to flood, fire, earthquake, or any other element of nature, an act of war, an epidemic or a pandemic, riots or terrorist attack, public utility electrical failure, lockouts, and strikes, delays or disruptions of the Internet and telecommunications networks caused by human or natural factors, or any other such event beyond the reasonable control of the website. The website shall not be liable for any consequences arising out of any such force major events.
17.1 If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to block your access to the website.
18.1 These Terms and Conditions shall be governed by the Laws of Anjouan.
18.2 You acknowledge that, unless stated otherwise, the Games are organised and regulated by the territory of Anjouan. Any contractual relationships between you and the Company shall be deemed to have been entered into and performed by the parties in Anjouan, at the registered address of the Company.
18.3 The parties agree that any dispute, controversy, or claim arising out of or in connection with these Terms and Conditions, or the breach, termination, or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Anjouan courts.
19.1 If you have a complaint to make regarding our services, you may contact our Customer Support via chat on whale.io. The team will endeavour to resolve the matter promptly.
20.1 Overview
The Battlepass Program consists of multiple ranks and levels that players can progress through by accumulating Battlepass points. Higher ranks unlock greater rewards, including increased rakeback percentages, level-up bonuses, and access to exclusive promotions, with the highest tier being "Immortal".
Participation in the Battlepass is voluntary. By joining or purchasing a Battlepass, you agree to these Terms and acknowledge that the Battlepass structure, content, and rewards are subject to change at our discretion.
20.2 How to Obtain the Battlepass
You can unlock access to the Battlepass for a given Season through one of the following methods:
Standard Battlepass: Purchase for $1.99 USD or 4,999 $WHALE tokens; or
Beast Mode Battlepass: Purchase for $19.99 USD, which grants enhanced features, premium rewards, and accelerated progression.
Upon successful purchase, your Battlepass becomes active immediately, and you can begin earning XP and unlocking rewards from Level 1.
All purchases are final and non-refundable once confirmed.
20.3 Seasonal Structure and Progress
Each Battlepass operates on a seasonal basis, typically lasting approximately 12 to 16 weeks.
At the start of each new Season, player progress (including XP, level, and rank) from the previous Season may be fully or partially reset. Unless expressly stated otherwise, progress, levels, and rewards do not carry over between Seasons.
By participating, you acknowledge and agree that:
Your level and progress may reset at the start of each new Season.
Rewards from previous Seasons may no longer be obtainable after the Season ends.
Certain players may qualify to receive the next Season’s Battlepass automatically, based on their prior Season’s level or achievements.
Players may also use accumulated $WHALE tokens from previous rewards to purchase future Battlepasses.
20.4 Cashback Rewards
Daily and weekly cashback rewards of up to 11% are available to players reaching the "Immortal" rank. Cashback rewards are provided as a Second Chance Bonus, designed to offer players an additional opportunity to engage with eligible games following net losses.
Treatment as Bonus: Cashback is credited as bonus funds and is not withdrawable as cash until the wagering requirements below are met. It may not be transferred, exchanged for fiat currency, or used for peer-to-peer transfers.
Wagering Requirement: The full cashback amount must be wagered at least 1 (one) time on eligible casino games before any winnings derived from the cashback can be withdrawn or converted to cash balance. Bets placed with bonus funds contribute to wagering based on the game contribution rates outlined in Section 5 (Rewards and Promotions).
Eligible Games and Contributions: Refer to Section 5 for game-specific contribution percentages (e.g., slots typically 100%, table games 10–20%). Bets on excluded games (e.g., certain low-house-edge titles) do not count toward wagering.
Forfeiture: If a withdrawal is requested before completing the wagering requirement, Whale.io reserves the right to deduct the full cashback amount and any associated winnings from the account balance, in accordance with Section 4.7. Cashback expires 30 days from crediting if the wagering requirement remains unfulfilled.
Calculation and Crediting: Cashback is calculated based on net losses (total wagers minus winnings) during the qualifying period and credited automatically on a daily and weekly basis to the bonus balance. Minimum loss thresholds may apply as specified in the Battlepass interface or promotional communications.
20.5 Modifications and Discretionary Changes
We reserve the right, at our sole discretion, to:
Introduce new reward types or modify existing ones;
Adjust eligibility criteria, XP gain rates, or level thresholds;
Replace or remove any rewards;
Change the duration, timing, or structure of a Season; and
Modify or suspend the Battlepass Program at any time, with or without notice.
No compensation or refund shall be provided for changes, suspension, or early termination of a Battlepass or Season.
20.6 Eligibility and Compliance
To participate in the Battlepass, you must:
Hold a valid and verified Whale.io user account;
Comply with all applicable laws, regulations, and regional gaming restrictions; and
Purchase or earn the current Season’s Battlepass through approved methods.
We reserve the right to restrict, suspend, or terminate participation in the Battlepass if we reasonably suspect misuse, abuse, or any activity that violates these Terms or applicable laws.
20.7 General Provisions All rewards and bonuses received through the Battlepass Program, including Second Chance Bonuses (cashback), are non-transferable and non-exchangeable for fiat currency. Second Chance Bonuses under this program are subject to the general bonus terms in Section. Whale.io shall not be liable for any loss of XP, progress, or rewards arising from technical issues, account restrictions, or failure to meet eligibility requirements.
21.1 All cashback rewards issued by Whale.io, regardless of the program or promotion through which they are granted (including but not limited to the Battlepass Program, VIP rewards, or limited-time promotions), are classified as **Second Chance Bonuses**.
21.2 Second Chance Bonuses are bonus funds provided to give players an additional opportunity to play after experiencing net losses. They are **not real money** and **cannot be withdrawn directly**.
21.3 **Wagering Requirement**: Unless explicitly stated otherwise in the specific promotion, every Second Chance Bonus (cashback) must be wagered **at least 1 (one) time** on eligible games before the bonus amount itself or any winnings generated from it can be withdrawn or transferred to the cash balance.
21.4 Game contribution percentages, restricted games, maximum bet limits, and expiry rules are identical to those outlined in Section 5 (Rewards and Promotions) and apply fully to all Second Chance Bonuses.
21.5 If a withdrawal is requested before the wagering requirement is completed, Whale.io reserves the right to remove the entire Second Chance Bonus amount and any winnings derived from it, in accordance with Section 4.7.
21.6 Second Chance Bonuses automatically expire **30 days** after being credited if the wagering requirement has not been met.
21.7 Second Chance Bonuses are non-transferable, non-exchangeable for fiat currency, and cannot be used for peer-to-peer transfers or any form of gifting.
21.8 These rules supersede any older or conflicting cashback wording in previous versions of the Terms and Conditions.
We may modify, suspend, or terminate any feature, program, reward mechanism, or service at any time, with or without notice. Such changes will become effective immediately upon posting unless otherwise indicated.
We will make reasonable efforts to notify users of significant changes through the platform, email, or other available communication channels. Continued use of the platform after such changes constitutes acceptance of the updated Terms.
23.1 Overview
We may host platform-based competitions (“Tournaments”) such as Spin Wars, The Daily Finn: Final Heat, or other events. These Tournaments may feature individual or team-based gameplay where users compete for rewards, leaderboard positions, or other benefits based on performance within a specified timeframe.
23.2 Eligibility
To participate in any Tournament, you must:
Have a verified account in good standing;
Meet any minimum deposit or entry requirement stated for the Tournament;
Not be subject to any platform-level suspensions, bans, or other access restrictions;
Be in a jurisdiction where participation is legally permitted.
We reserve the right to request proof of eligibility and to disqualify any user who fails to meet the criteria.
23.3 Entry and Format
Each Tournament will specify:
Start and end times;
Game mechanics and scoring rules (e.g. spins completed, win multipliers);
Entry requirements (e.g. entry fees, minimum spins);
Prize structures and reward tiers.
Tournaments may be free-to-enter or require a qualifying action (e.g., completing a number of spins within a game category).
23.4 Scoring and Leaderboards
Tournament leaderboards are typically updated in real time or periodically during the event. Scoring methodologies vary by tournament (e.g., highest multiplier wins, cumulative points, win streaks) and will be detailed on the Tournament information page.
We reserve the right to audit leaderboard results, disqualify fraudulent entries, and adjust scores in cases of error, technical malfunction, or breach of Terms.
23.5 Prizes and Rewards
Prizes may include cryptocurrency, platform credits, NFTs, or non-monetary in-game assets. Unless explicitly stated otherwise:
Prizes are non-transferable and cannot be exchanged for cash;
All rewards are distributed within 7 days of tournament completion;
Any taxes or fees associated with claiming a prize are the sole responsibility of the user.
We reserve the right to substitute any advertised prize with one of equal or greater value.
23.6 Collusion, Cheating, and Abuse
You must not engage in:
Collusion with other users to manipulate outcomes;
Using bots, scripts, or automation tools;
Exploiting bugs or loopholes in the tournament mechanics.
Any breach may result in disqualification, account suspension, and forfeiture of prizes.
23.7 Finality of Results
All tournament outcomes and rankings are final once officially published, except in cases of proven fraud, error, or regulatory request. We reserve sole discretion in determining any dispute outcome.
23.8 Changes and Cancellation
We may cancel, modify, or suspend any Tournament for technical, legal, or operational reasons. If a Tournament is canceled before completion, we may redist
Welcome to Whale.io's Lootbox feature. By purchasing or engaging with our Lootboxes, you agree to the following terms and conditions, which are supplementary to the general Terms and Conditions of Whale.io. Please read these terms carefully before participating.
24.1. Eligibility
24.1.1 Participants must be at least 18 years old or the age of majority in their jurisdiction, whichever is greater, to purchase or participate in Lootbox activities.
24.1.2 Lootboxes may not be available in all jurisdictions. It is the user’s responsibility to ensure compliance with local laws regarding participation in such activities.
24.2. Description of Lootboxes
24.2.1 Each Lootbox contains random items, as described on the specific Lootbox product page (e.g., Whale Merch Lootbox).
24.2.2 Items within the Lootbox may include but are not limited to physical merchandise or digital rewards, as specified for the respective Lootbox.
24.2.3 The contents of each Lootbox are randomly determined at the time of purchase and cannot be exchanged, refunded, or altered, except as explicitly provided in these terms. 24.2.4 Winnings from Welcome offer lootbox need to be wagered once before requesting a withdrawal of funds
24.3. Pricing and Payment
24.3.1 The price of each Lootbox will be displayed prior to purchase and is payable in the supported cryptocurrencies.
24.3.2 All payments are final, and no refunds will be issued unless explicitly stated in these terms or required by applicable law.
24.4. Physical Item Shipping and Delivery
24.4.1 If your Lootbox contains physical items, shipping will be arranged to the address provided during redemption.
24.4.2 Delivery Restrictions:
Whale.io will not deliver physical items to countries where delivery is prohibited or unfeasible due to legal, logistical, or operational reasons.
If delivery is not possible to your country, the value of the items will be reimbursed in full in the same currency or cryptocurrency used for purchase.
23.4.3 Shipping Terms:
Once the Lootbox is redeemed, Whale.io will initiate shipping within a reasonable timeframe.
Delivery times may vary depending on courier availability, customs processing, and other factors outside of Whale.io’s control.
Users acknowledge that shipping delays are possible and agree not to hold Whale.io liable for delays caused by third-party courier services.
24.4.4 Non-Exchangeability of Items: Physical items shipped as part of the Lootbox are non-transferable to monetary compensation if delivery is successful.
24.4.5 Users are responsible for providing accurate shipping information. Whale.io is not liable for lost or undeliverable items due to incorrect details provided by the user.
24.5. Digital Rewards
24.5.1 Lootboxes containing digital rewards will be credited to your Whale.io account or provided through the designated platform.
24.5.2 Digital rewards are subject to the terms of use associated with those items.
24.6. No Guarantee of Value
24.6.1 By purchasing a Lootbox, you acknowledge and agree that the value of the items within the Lootbox may vary and that you are not guaranteed to receive specific or high-value items.
24.6.2 Whale.io makes no representations or warranties about the potential resale value or desirability of any item.
24.7. Refund Policy
24.7.1 Refunds for Lootbox purchases will only be provided in cases where Whale.io determines the purchase was invalid or delivery of physical items is impossible and reimbursement is required.
24.8. Fraud and Abuse
24.8.1 Any fraudulent or abusive activity related to Lootboxes, including but not limited to multiple accounts or exploitation of system vulnerabilities, will result in account suspension, forfeiture of rewards, and potential legal action.
24.9. Changes to Lootboxes
24.9.1 Whale.io reserves the right to modify or discontinue Lootboxes at its sole discretion. Users will be informed of significant changes prior to implementation.
24.10. Disclaimer of Liability
24.10.1 Whale.io is not responsible for:
Losses or damages arising from your participation in Lootbox activities.
Delays or failures in delivery caused by third-party couriers, customs, or force majeure events.
24.10.2 Whale.io’s liability is limited to the purchase price of the Lootbox.
24.11. Governing Law
24.11.1 These terms are governed by and construed in accordance with the laws outlined in Whale.io’s general Terms and Conditions.
24.11.2 Disputes arising from Lootboxes shall be resolved under the jurisdiction outlined in the general Whale.io Terms and Conditions.
24.12. Whale Gift Box Terms & Conditions
24.12.1 Acceptance of Terms
24.12.1.1 By participating in the campaign, you agree to these Terms.
24.12.2 Eligibility
24.12.2.1 New users who sign up for Whale are eligible for a gift.
24.12.2.2 Users must comply with all applicable laws and regulations.
24.12.3 Eligibility
24.12.3.1 One Gift Box per device, email, and IP address.
24.12.3.2 Any attempt to bypass these restrictions (e.g., multiple accounts, VPNs, temporary emails) may result in disqualification or account suspension.
24.12.4 Changes & Termination
24.12.4.1 Whale may modify, suspend, or terminate this offer at any time without notice.
24.12.4.2 Changes take effect immediately upon posting.
24.12.5 Disclaimers & Liability
24.12.5.1 Gift Boxes are not guaranteed and are distributed at Whale’s discretion.
24.12.5.2 Whale is not responsible for technical issues, delays, or failures in receiving a Gift Box.
24.12.5.3 Winnings from giftbox must be wagered prior to requesting a withdrawal
25.1 Supplementary Loot Box Terms
In addition to Section 23, the following terms further govern loot boxes:
25.1.1 We may offer virtual items or rewards through randomized reward mechanisms, including but not limited to platform credits, NFTs, in-game assets, or other digital items. These loot boxes are subject to random allocation, and no specific item is guaranteed.
25.1.2 By opening or purchasing a loot box, you acknowledge the inherent randomness and agree that all results are final and non-refundable, unless otherwise required by law or expressly stated in these Terms.
25.2 Physical Merchandise (“Merch”) Rewards
From time to time, physical merchandise may be offered as part of loot box outcomes, tournaments, promotions, or other engagement mechanisms. The following provisions apply specifically to physical merch rewards:
Eligibility and Substitution
25.2.1 Physical rewards are subject to availability and may be restricted based on geographic or logistical considerations.
25.2.2 Whale.io reserves the right to substitute any merch item with another of equal or greater value, at its sole discretion.
Delivery Requirements
25.2.3 Users must provide a valid and accurate shipping address in a country or region where delivery is possible. Whale.io is not responsible for failed or delayed deliveries caused by incorrect user information or inaccessible regions.
Production and Shipping Delays
25.2.4 Some merch may be manufactured on demand or custom-produced after a user qualifies for it. In such cases, additional production or fulfillment time may be required.
25.2.5 Whale.io is not liable for delays caused by manufacturers, shipping carriers, supply chain issues, or third-party logistics providers.
International Shipping and Customs
25.2.6 Delivery timelines may vary by destination and are subject to customs regulations and local restrictions. Whale.io is not responsible for delays or complications caused by customs clearance or import laws.
25.2.7 Any import duties, customs fees, or taxes imposed on the merchandise shall be the sole responsibility of the user.
No Cash Alternative
25.2.8 Physical merchandise rewards are non-refundable and may not be exchanged for cash, cryptocurrencies, or platform credits. All merch is provided as-is and must be accepted as offered.
Risk of Loss
25.2.9 Title and risk of loss transfer to the user upon dispatch of the merch to the designated shipping carrier. Whale.io is not responsible for lost, stolen, or damaged packages once they are in transit.
Fraud, Abuse, and Cancellation Rights
25.2.10 If Whale.io, in its sole discretion, determines that a user has engaged in fraudulent activity, exploitation, or any form of abuse related to loot boxes, rewards, or platform mechanics, we reserve the right to:
Withhold or cancel any pending or unshipped physical merchandise;
Forfeit digital rewards;
Suspend or terminate the user’s account;
Initiate further investigation or legal action where applicable.
As an online casino, Whale.io is excited to offer players an opportunity to earn rewards by introducing new members to our community. The following terms and conditions govern participation in the Whale.io Refer-a-Friend Program (the “Program”).
26.1 Eligibility
To be eligible for participation, individuals must have an active and verified Whale.io account.
Referrals are considered valid only when they are new to Whale.io, have no prior accounts or wallets, and register using the referring member’s unique referral link.
26.2 Obtaining and Using Referral Links
Participants will receive a unique referral link accessible through the “EARN” section of the Whale.io platform. This link may be shared with potential new members.
Referrals must use this link at the time of their registration for the referrer to qualify for rewards. Registrations completed without a valid referral link will not be credited retroactively.
26.3 Reward Structure
Referrers can earn a percentage of the house edge generated from the gaming activities of their referred members within the casino. The applicable percentage is displayed on your Earn page in Whale.io.
Please note:
Spadegaming titles are excluded from Refer-a-Friend earnings.
Whale.io reserves the right to exclude any games or activities deemed abusable from reward calculations.
Gameplay within the Tribes feature does not contribute to Refer-a-Friend earnings.
Opposite betting does not qualify for Refer-a-Friend rewards, Level progression, Cashback calculation, or any other promotions or competitions.
26.4 Reward Payment
Rewards earned through the Refer-a-Friend Program can be claimed at any time from the Whale.io Earn page, subject to these Terms and Conditions.
26.5 Number of Referrals
There is no limit on the number of new members a participant can refer. Your potential rewards are directly proportional to the total gaming activity of your referrals.
26.6 Understanding House Edge
The house edge represents the casino’s profit margin. For example, a 5% house edge on slots means the casino retains 5 USDT for every 100 USDT wagered.
As a referrer, you would receive 10% of that house edge from your referrals’ qualifying gameplay.
The house edge reflects the mathematical advantage that the casino holds over players. A portion of this advantage is distributed to eligible referrers as a reward for successful referrals.
26.7 Modifications to Terms
Whale.io reserves the right to amend these Terms and Conditions at any time, including adjustments to reward rates, eligibility criteria, or program rules, with or without prior notice.
26.8 Program Termination and Participant Disqualification
Whale.io may, at its sole discretion, terminate the Refer-a-Friend Program or disqualify any participant from earning or claiming rewards in the event of:
Fraudulent activity;
Abuse or manipulation of the Program; or
Violation of these Terms or any other Whale.io policies.
In such cases, Whale.io reserves the right to withhold or revoke any unclaimed rewards associated with the disqualified account.